Terms of Sale
These sections describe the intended commercial flow for personalized PICTAVA orders.
This implementation-aligned policy requires final review by qualified legal counsel before public launch.
Merchant & Contract
PICTAVA PRINTING SYSTEM YAVUZ SELIM DENIZ, registration number 2910706007, Istanbul, Turkey, is the disclosed seller. Support: help@pictava.com, +90 5424 408 82 24. An order becomes binding only when payment is confirmed and accepted for production.
Ordering, Currency & Pricing
The selected product, variant, quantity and destination determine the product price and shipping estimate. Any tax collected by PICTAVA must be identified before payment; customs or import charges may instead be assessed by local authorities. The server recalculates the payable total before authorization and identifies the transaction currency.
Payment
Only methods visible in checkout are currently available. Payment fields are provided by the active processor. Orders enter production only after the processor confirms payment and the confirmed amount matches the server-side order total.
Personalized Products
The customer is responsible for reviewing size, finish, placement, spelling and preview before purchase. Personalized goods are produced from the confirmed configuration and may have restricted change-of-mind cancellation or return rights where applicable law permits.
Customer-Provided Images
The customer must have the right to reproduce uploaded content and must not provide unlawful, infringing or prohibited material. PICTAVA may reject content that cannot lawfully or safely be fulfilled.
Proof & Production
The editor and generated mockup are the available review stages. Screen appearance can differ from a physical print because of display, material, crop and manufacturing tolerances.
Shipping, Customs & Risk
Availability, delivery estimates and charges depend on destination and product. Customs or import charges may be imposed separately by local authorities. Carrier delays outside reasonable control can affect estimates.
Cancellation, Refunds & Replacements
Cancellation requests must be submitted within 24 hours and before production starts. Once production starts, the personalized product price is not refundable except for eligible defects, incorrect goods or mandatory legal rights; an unspent shipping charge is refunded. Damage or incorrect-product claims must be reported within 15 days after delivery. Approved refunds are initiated within 15 days. Return shipping is the customer’s responsibility unless mandatory law requires otherwise.
Payment Failure & Disputes
A failed or unverified payment does not authorize production. If an account shows a charge but checkout reports an error, contact support with the order reference before attempting repeated payment. Chargebacks do not replace the support and refund process.
Changes & Liability
Material changes to these terms should be dated and published before applying to later orders. Liability exclusions and governing law must be finalized by legal counsel and cannot override mandatory consumer protections.